Keynote: The Human Edge: What Tractor Supply Knows About Winning in the Age of AI
Kimberley Gardiner, CMO of Tractor Supply, joins Steve Dennis, best-selling author and host of the Remarkable Retail Podcast, to explore how one of retail's most consistent growth stories is built on a deceptively simple idea: know exactly who you're for and never stop serving them. As AI reshapes every dimension of retail, Tractor Supply has doubled down on the human side—and the results speak for themselves. Gardiner unpacks how the brand balances utility and identity, technology and human connection, and why staying deeply human may be retail's most defensible position in the intelligent er…