Expedia's CEO on the Great Opportunities in Travel
A lot of ground was covered during Peter Kern's appearance at Skift Global Forum (https://live.skift.com/skift-global-forum-2022/) in ...
Former Chief Executive Officer, Expedia
Search every verified Peter Kern interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Peter Kern, who stepped down as Expedia Group CEO in May 2024 after four years, has described the company as "reset for the future" and "in a really strong place." He stated that his departure was planned, noting his contract was up and that the company had completed a major technological transformation, including consolidating multiple technology stacks into one and unifying its loyalty programs under "One Key." Kern said the company was focused on investing in long-term customer value through its app and loyalty program, and that it was using artificial intelligence throughout the consumer experience and for operational efficiency menus. He also said Expedia was moving away from being a "competitive house of brands" toward a more unified approach. Kern has commented on broader travel industry trends, stating that the macro environment was "softening around the world" and that travel growth was decelerating from the post-pandemic surge. He said Expedia expected to outperform the market, but acknowledged that the market was slowing. Kern also noted that the company had not seen evidence of consumers reducing travel spending due to inflationholidays, but that travelers might trade down to cheaper alternatives. He described the company's B2B business as a significant growth driver and said Expedia was well-positioned competitively, particularly against Airbnb, by offering a rewards program and a broader range of travel products.
“I think what you're referring to obviously is the offline-to-online trend — the easy money of "we'll just be online and collect everybody" has lessened — so we're investing heavily in product innovation and service technology to drive more offline-to-online conversion and participate in the other 80% of the travel mark...”
“M&A might feature in our plan but it's not first and foremost — we've spent the last couple years focusing on bringing our technology and brands together so we have tons of organic growth, and only when we're really set up will we be in a position to potentially buy other things.”
“This coming year we're launching an overarching loyalty plan called One Key that will touch all our brands so a customer who books on Vrbo, then wants an airline ticket on Expedia or a hotel on Hotels.com will see those pieces attach — we want everyone to get the benefit, even people who travel once or twice a year.”
“We're turning our technology into microservices through our Open World project so partners can take some or all capabilities — we power partners with supply and technology so others can use our fraud service, service capabilities or other pieces as a service.”
“We want to empower small entrepreneurs and creators — if you're an influencer with 100,000 followers you can use our technology to turn those ideas into trips and actually sell travel, not just an affiliate link but a real ability to sell.”
“We're pulling multiple stacks into one unified platform — by rebuilding things purpose-built for extensibility and APIs, those capabilities become much easier for partners to adopt as tools and microservices.”
“We all spend on marketing to bring traffic in, but the real question is how good are we at turning that traffic into long‑term customers — we're now getting way more people who come through the funnel to turn into members and app users than we did two years ago, and that's exciting.”
“Vrbo continues to do really well — the pandemic gave us a step-function adoption boost as people experienced whole-home stays, and when Vrbo is integrated into our loyalty program it will be another reason customers choose whole-home alternatives.”
“I share Barry's belief that being together creates energy and innovation — we're asking for meaningful in-office time (about 50% or more) for those locations, but hybrid work is job-dependent and puts new onus on managers to make it work.”
“We don't operate the hotels or planes, but we can be a conduit for high-quality sustainability information so consumers can 'vote with their wallets' — better reporting and legislation will improve data quality and let travelers make more informed choices.”
“Yes, we are taking three and making one — really making one global overarching loyalty program for all our brands and products to make it simple for the customer, help them understand how to get the most value and let people move around, earn and burn their loyalty rewards however they want.”
“The days of trying to let us compete against ourselves and paying Google too much to compete with ourselves are over — we're moving from competitive brands to a house of brands where they all work together for a common goal for the customer.”
“I prefer to spend money on almost anything than spend it with Google — I'd rather give the money to the customer than to Google.”
“When we launch this, you'll be able to earn points on anything — cruises, vacation rentals, activities — and you can use what you've earned across flights, homes or business travel as you like.”
“Airbnb is extreme, exceptionally good at what they're good at — they lean into the culture of Airbnb and the brand recognition; we're going to lean into our strengths and the breadth of product that nobody else has.”
A lot of ground was covered during Peter Kern's appearance at Skift Global Forum (https://live.skift.com/skift-global-forum-2022/) in ...
We're moving away from a competitive house of brands,” Kern said when speaking at Skift Global Forum ...
Peter Kern, the outgoing Expedia CEO, says the company is reset for the future and "is in a really strong place." He expects travel ...
Expedia CEO Peter Kern joins 'Squawk on the Street' to discuss the company's latest quarter, his decision to resign after four years, and more.
Outgoing CEO of Expedia Peter Kern discusses the declining tailwind of post-pandemic travel spending and how the company has set itself up to power through, as well as tech developments in the business. He speaks with Bloomberg’s Sonali Basak. See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information. Bloomberg Talks curates top interviews from around Bloomberg News. Hear conversations with the biggest names in finance, politics and entertainment. On Bloomberg Talks, we round up interviews with Fortune 500 CEOs, government officials, well-known investors and bus…
Expedia CEO Peter Kern discusses his outlook for travel demand heading into the holiday season. He speaks with host Ed ...
Expedia CEO Peter Kern joins Ed Ludlow to share his outlook for travel demand ahead of the holiday season, and how they're incorporating AI and machine learning for a smoother customer experience. He speaks on "Bloomberg Technology." -------- Like this video? Subscribe to Bloomberg Technology on YouTube: / @bloombergtechnology Watch the latest full episodes of "Bloomberg Technology" with Caroline Hyde and Ed Ludlow here: https://tinyurl.com/ycyevxda Get the latest in tech from Silicon Valley and around the world here: https://www.bloomberg.com/technology Connect with us on... Twitter:…
Skift Take: Peter Kern stood by the decision about the split with Hopper, but he said other partners shouldn't worry — as long as ...
Expedia CEO Peter Kern joins 'Squawk on the Street' to discuss the company's gross bookings, the early read on Expedia's AI products, and more.
Peter Kern, CEO of Expedia, joins 'Squawk Box' to discuss the company's new One Key rewards program, summer travel demand, the impact of A.I., and more. For access to live and exclusive video from CNBC subscribe to CNBC PRO: https://cnb.cx/2NGeIvi » Subscribe to CNBC TV: https://cnb.cx/SubscribeCNBCtelevision » Subscribe to CNBC: https://cnb.cx/SubscribeCNBC Turn to CNBC TV for the latest stock market news and analysis. From market futures to live price updates CNBC is the leader in business news worldwide. Connect with CNBC News Online Get the latest news: http://www.cnbc.com/ Follow CNBC…
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