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Vijay Sharma
CEO & Founder, Paytm

Paytm CEO: From Startup India To AI India, A New Era Begins

📅 Feb 20, 2026 Business Today 10 MIN 12 SEGMENTS · 2 SPEAKERS
At the India AI Impact Summit 2026, Vijay Shekhar Sharma, CEO of Paytm, said India is rapidly emerging as the global centre of ...
Vijay Sharma 0:00 ↗
First of all, I do believe that everybody who's an Indian must be very proud that... And I think this is the power of India, my friend. I don't have to say this. Everybody who's somebody in AI is right now in this country. Our prime minister has been able to bring the excitement of AI just like 10 years back he was able to do it for Startup India. So from Startup India to AI India once again for our honorable prime minister. This time, guys, I don't have to tell you how the powerful capability of AI all of us have experienced. Many of you must be using a personal agent every other day, and if not agent... and the beauty is that more you use it, the more it becomes addictive. It is where the technology is.
And now today in every nook and corner of the country we can see the payments reaching and completing itself. And now this takes us to the next milestone where every one of us who uses a smartphone can now use the power of AI. Now I don't have to tell this once again, the capabilities that we will harness over the period will not be just limited by the chat or let's say the photo edit, WhatsApp message pick. It will go towards the industry.
So till 2025, AI was more of an individual experiential play, if you will. You know, you were trying to find out use cases and the problem answers that you fundamentally believe that it'll be. But 2026 begins with a commitment and confidence that AI will bring the capability in the business and the work and the problem that we typically would not have assumed that would be solved. And let me say this, typically I come from financial services industry and I fundamentally believe access to credit creates the wealth, but access to credit requires a lot of insights and abilities to confirm whether this money will come back or not. Many rules and regulations are allowing us to expand the reach of credit. But by the capability of AI we will be able to take care of corner cases where it should not go or it should go. So people will become more financially included than ever before. As you are all knowing, the smartphone gave access to the financial system to every nook and corner of the country. Now this time financial institutions will serve those customers. So from access to the rich ability, financial system will reach, financial systems bring wealth to the country, bring access, bringing access to the credit to the last person brings wealth to the person there. And that is what I believe AI will be able to do, let's say, in financial systems.
You could talk about agriculture, you could talk about husbandry. I remember the conversation between Nandan Nilekani sir and prime minister sir yesterday was happening about, let's say, how could you use the power of ability of cattle to use in AI. And then the Amul case was talked about. Now imagine the same thing could be done even for machines, even for plants, even for agriculture. The capability of AI that we want to use will make it possible for us to build it in India for the problem and solution that we build for India. And this time, while we are solving the problems here, we will not solve a local problem. We will solve a global problem because the capability of Indians has been proven that we can make world-class technology, the technology that solves at an order of magnitude scale and abilities that are globally renowned and capable. Once again I'm going to say that this is not about foundation model only. Important, a foundation model is a horizontal capable model. I don't mind saying that we must and for sure have a foundation model in India, all because we have the capability and resources to do it. And I'm very proud that my fellow entrepreneur Sarvam has done the job and I do believe that is an acknowledgement that we can build it. It's not something rocket science. It's not something that we cannot build it. But the point is not about just building a foundation model. Point is about building the models that solve for us, solve for Global South, solve for global problems. And those models and the requirement of those models to bring in everyday life can only happen in a country where the demographic belongs to us.
So the first time our demographic dividend will also become the demographic technology dividend, if you will. The capability of our young, capability and ability and intent of our young will aid to the propagation of AI unlike ever before. It is not about just using, let's say, a messaging platform or a payment platform. It is about adding the capability in your everyday life, and that is rare and possible only in this country. Again there is a question for me that will you build LLM models or would you build agents on top of it. I'm sure all of us have understood that models are the foundation and, let's say, on the top of it an agent. It's like asking will you build vehicles or will you make engines.
And there that requirement will go metaphorically 10 number of times and many more fold than ever before imagined. So right now, internal combustion... but use case, using it to make a passenger vehicle, using it to make a bus, using it to make a truck, using it to make a trailer, that is the use case the world wants to see. India, India not only will be the use case capital of the world but India will also be the capital of number of LLMs that India will build. India will build more number of LLMs for the section of usage and ability of usage than ever before. The fight is not about just a foundation model. Fight is about AI that works for a sector, works for a segment, and solves a problem of an agent.
For example, like call centers are talked about, that we will, let's say, what will happen to the jobs of call centers. I don't mind saying that call center as a literal job may or may not be challenged. Yes. But the capability is immense.
If you imagine a European, there is an old age in Europe and you need to solve for their healthcare tracking and positioning and requirements. So a call center can evolve to become a healthcare provider because they can track the local knowledge of that country and the nuance of that country, and remotely somebody can humanly look at it and confirm, yes, you should take that action. And that capability can only happen in a country that is embracing the change and embracing the technology. It is not a question of whether there will be AI job reduction. It is rather a question of there will be AI abundance, and are you riding the wave or are you getting victimized on the wave.
I remember 2010 when this country had feature phones. I remember the business model that I used to run was feature phone value-added services business, ringtone, ringback tone. Many of you might have been the customer and you remember that. And I want to tell you one thing, I was going for IPO in 2010 and the challenge was that what will happen to the future forward, because the smartphone I had seen in the US and I was uncomfortable that we should do an IPO at that point of time because I was like, the business model is going to change.
Yes, the world had not seen but I knew it that ringtone will no more be a business model, and the power and capability of smartphone was not about that there will be PC... and that is the power of AI that you should look at it, and that is the capability that Indians will look at it. Some of us must embrace it at an ability and capability that we can extend and deliver even further set of services, capabilities that are not yet seen and reached within ourselves, and some of us will feel that we are victim of the capability this machine gives. And that is the change, my friend, always continues in the world. And I think India, the land of Gita, which has told that change is the only constant in the world, will not only embrace it and lead it, but it will lead from the front and show the world the ability and capabilities of AI that will show up. So ladies and gentlemen,
I'm very proud to be in the country where we today are talking, and the center of universe of AI gravity is, and from here onwards we will instead of looking at AI as a challenger to any problem that we see or any opportunity that we today yield, but to a larger opportunity and larger capability that India will make and all Indians will make India proud. So with this I again and again say the ability of India can only be underestimated when we all together join our hands and join in the revolution. So I would say this once again, join the revolution and change the way India is perceived in the world. And today our honorable prime minister has shown that the center of gravity of AI is India.

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APA, MLA, BibTeX
APA

Sharma, V. (2026, February 20). Paytm CEO: From Startup India To AI India, A New Era Begins [Interview transcript]. Business Today. CEOInterviews.AI. https://ceointerviews.ai/interview/1151215/

MLA

Vijay Sharma. "Paytm CEO: From Startup India To AI India, A New Era Begins." Business Today, 20 Feb. 2026. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/1151215/.

BibTeX
@misc{sharma2026_1151215,
  author       = {Vijay Sharma},
  title        = {Paytm CEO: From Startup India To AI India, A New Era Begins},
  howpublished = {Interview transcript, Business Today. CEOInterviews.AI},
  year         = {2026},
  month        = {feb},
  url          = {https://ceointerviews.ai/interview/1151215/},
  note         = {Speaker-attributed transcript with timestamps}
}