From Liu Distinguished Visitor x President's Lecture Series: Eric Yuan, Zoom's CEO & Founder · · Liu Idea Lab for Innovation & Entrepreneurship
“Over the past several years our goal was to build a killer app. Next 10 years our goal is to build a platform business.”
On , Eric Yuan, Founder, President, Chief Executive Officer & Chairman at Zoom Video Communications, spoke about company strategy during Liu Distinguished Visitor x President's Lecture Series: Eric Yuan, Zoom's CEO & Founder on Liu Idea Lab for Innovation & Entrepreneurship.
In a 2021 podcast appearance, Eric Yuan stated that Zoom offered free service to over 125,000 K-12 schools in 25 countries, attributing the decision to the company's value of "care." He predicted a hybrid future of two to three days in the office and two to three days at home, and expressed a vision for telemedicine where a doctor in Silicon Valley could serve a patient in Africa. Yuan also noted that during the COVID-19 pandemic, Zoom's product architecture and ability to increase servers were key to its success. In a 2026 interview with the Wall Street Journal, Yuan said he does not believe a five-day workweek is necessary, as digital agents will allow more time for human interaction. He described using an AI digital twin to deliver prepared remarks on a quarterly earnings call, stating it saved him time. Yuan also said that hiring more than 6,000 employees within 18 months was a "huge mistake" that "completely broke" the company's culture.