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Amit Zavery

President, Chief Product Officer & Chief Operating Officer, ServiceNow

Search every verified Amit Zavery interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, appeared at multiple industry events over the past two months to discuss AI adoption and governance. At the TrustModel Summits in October 2026, he argued that trust and safety are prerequisites for successful AI deployment, and highlighted the company's AI Control Tower product as a tool to help enterprises monitor AI usage, security, and spending. In a fireside chat at an AI scale event in late October, he discussed the shift from AI experimentation to production use, emphasizing the importance of defining clear return on investment and distinguishing between point solutions and broader platform strategies. Zavery also spoke on the human AI workforce and ServiceNow's growth in India. He told CNBC-TV18 that India is expected to become a top-three market for the company, and said that companies failing to innovate with AI will face difficulties. In an interview on NYSE Live, he attributed successful AI deployments at customers like Robinhood and Rossmann to having central governance layers and action-oriented frameworks, and noted ServiceNow's acquisitions of Vezza and Armis as part of its security platform. He repeatedly stressed that organizations must invest in governance and security controls early to avoid unmanageable AI adoption, and described the "honeymoon phase of AI" as over.

Recent appearances

  • PANEL: Fireside — AI at Scale

    October 22, 2026 · 📺 Grace Gong

    Amit Zavery is President, Chief Product Officer, and Chief Operating Officer at ServiceNow, where he leads product strategy and operations as the company advances its AI-powered enterprise platform. In this fireside chat, Amit joins Grace Gong, Founder and CEO of Smart Venture Media, to discuss how large organizations can move beyond AI experimentation and deliver measurable business value. He explains how ServiceNow is building AI agents and autonomous workflows that fit into existing business processes, alongside its AI Control Tower to help organizations monitor AI usage, security, spending…

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  • Amit Zavery on AI Governance, Trust, and the Control Tower | Stanford Trust Model Summit 2026

    October 15, 2026 · 📺 TrustModelAI

    Speaker: Amit Zavery, President, CPO, and COO, ServiceNow Host: Ramesh Chitor An interview from the Stanford AI Summit, focused on AI governance and assurance, featuring Amit Zavery, President, CPO, and COO of ServiceNow, in conversation with Ramesh Chitor. Trust and Safety Come First Amit makes the case that trust and safety are top of mind for every company today, and that AI adoption will ultimately fail without these foundational elements in place. Partnership and Collaboration The conversation highlights a collaborative effort between Trust Model.AI and ServiceNow to build solid govern…

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  • Amit Zavery and Sarah Franklin on the Human AI Workforce | TrustModel Summit 2026

    October 12, 2026 · 📺 TrustModelAI

    Highlights from the AI Assurance & Governance Summit, hosted by TrustModel AI at Stanford Faculty Club on October 1, 2026. In this conversation, Amit Zavery, COO, CPO and Board Member at ServiceNow, and Sarah Franklin, Chief Executive Officer at Lattice, discuss how organizations are shifting from chasing AI autonomy to prioritizing control, security, and accountability as agents become part of the everyday workforce. Key Topics Covered: The shift from AI experimentation to managed digital workers, why governance has become a first thought instead of an afterthought, total workforce planning…

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  • ServiceNow’s India Bet: Why AI Agents Are Reshaping Jobs & Productivity | Global Dialogues

    October 06, 2026 · 📺 CNBC-TV18

    #CNBCTV18 #BusinessNewsLive #MarketNews #CNBC Follow Every Breaking Story LIVE 🔴 Watch News18 LIVE 24x7: https://youtube.com/live/P857H4ej-MQ SUBSCRIBE to our Channel: https://bit.ly/3nvEcxf --------------------------------------------------------------------------------------------------------------------- 👑 Check Out Top CNBC TV18 Playlist Videos: 🔹   • Young Turks Reloaded with Shereen Bhan   🔹   • CNBC TV18 Prime | Global Lens   🔹    • World News 2025 | Latest International News   🔹   • CNBC-TV18 Classics   🔹   • OVERDRIVE || CNBC TV18   🔹   • Startup Street   ---------------------…

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  • ServiceNow Exec Amit Zavery Reveals How Firms Can Gain ROI from AI

    September 15, 2026 · 📺 New York Stock Exchange

    Amit Zavery, President, CPO + COO, ServiceNow joins Ashley Mastronardi on NYSE Live to discuss How Firms Can Gain ROI from AI

    Watch on YouTube ↗

  • ServiceNow's President On Why AI Is ALREADY OUT OF CONTROL | Amit Zavery

    September 03, 2026 · 📺 AI With Abhijay | Master Gemini, ChatGPT & Claude

    #ai #leadership #techinnovation #serviceNow #businesstransformation Amit Zavery, CEO, President, and Chief Product Officer at ‪@servicenow‬ , a $107 billion company, shares his remarkable journey from India to Silicon Valley, leading one of the world's largest enterprise tech companies. Starting his career at Oracle and playing a pivotal role in Google Cloud’s growth, Amit now spearheads ServiceNow's AI platform and enterprise transformation initiatives. With a unique blend of technical expertise and strategic vision, he discusses the future of AI, cybersecurity, and the importance of ada…

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  • ServiceNow President & CPO on Why AI Kills the Companies That Don't Transform | Amit Zavery | E305

    July 22, 2026 · 📺 Product School

    In this episode of The Product Podcast by Product School, Carlos González de Villaumbrosia sits down with Amit Zavery, President and Chief Product Officer at ServiceNow. The platform runs more than 75 billion workflows a year with around $15 billion in annual revenue growing over 20%. Its market cap is above $100 billion, yet the stock is down more than 30% this past year, while its AI business is on track for $1.5 billion, ahead of a $1 billion plan. Amit previously ran product and platform at Oracle for over two decades and was a VP and General Manager at Google Cloud. What you'll learn:…

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  • AI, Platforms, and the Future of Value Delivery: A Conversation with ServiceNow

    May 15, 2026 · 📺 Harness

    How do enterprises turn AI from experimental potential into real-world software delivery value — without slowing down, breaking security, or sacrificing reliability? At {unscripted} 2025, Amit Zavery — President, Chief Product Officer, and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal for a candid fireside chat on the future of AI in the enterprise, the role of platforms in unlocking developer productivity, and why "AI-native" only works when speed, security, and reliability move together. 🎯 What you'll learn: Where AI is driving the biggest measurable impact in enterprise…

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  • Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

    May 08, 2026 · 📺 Alex Kantrowitz

    Amit Zavery is the President, COO & Chief Product Officer of ServiceNow. In this episode, recording at ServiceNow's Knowledge 2026 conference in Las Vegas, Zavery brings important nuance to the discussion of how AI will impact software. We discuss whether AI can simply take over all operations that a software company like ServiceNow handles, and how context, grounding, and governance are all important parts of the recipe that makes technology successful (lest you end up having an agent delete your entire codebase). Tune in for the full discussion, which ends with Zavery's perspective on the sp…

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  • The Blueprint for Agentic Business | ServiceNow Knowledge 2026 Day 2 Keynote

    May 08, 2026 · 📺 ServiceNow

    Catch ServiceNow President, Chief Product Officer, and Chief Operating Officer Amit Zavery and special guests as they dive into how ServiceNow builds and scales AI you can trust. https://www.servicenow.com/events/kno...

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  • Amit's Vision: Integrating AI into ServiceNow's Ecosystem

    April 02, 2026 · 📺 Nebius

    🚀 Apply to Nebius for Startups: https://www.nebius.com/startups 🎧 Explore more episodes: https://www.nebius.com/startups/podcast --- About our guest: Amit Zavery is the President, Chief Product Officer (CPO), and Chief Operating Officer (COO) at ServiceNow. LinkedIn:   / amitzavery   X (Twitter): https://x.com/azavery (or @azavery) Company website: https://www.servicenow.com/ For more information about Nebius head to Nebius.com Follow us on X @nebius.ai --- In this episode, we sit down with Amit Zavery, the President, Chief Product Officer, and Chief Operating Officer at ServiceNow, who sh…

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  • Amit Zavery, ServiceNow President, CPO & COO on AI at Enterprise Scale

    March 31, 2026 · 📺 Grace Gong

    Amit Zavery is president, chief product officer, and chief operating officer at ServiceNow. ~~~~~~~~~~~~~ This episode is brought to you by Nebius — the ultimate cloud for AI innovators. Nebius provides AI infrastructure you can count on, combining reliability and speed with flexibility and engineering support unmatched by hyperscalers. AI leaders like Meta, Shopify, and Higgsfield already partner with Nebius to run their AI workloads. Plus, venture-backed startups can save up to $150,000 on compute costs when they apply for access. Visit nebius.com or nebius.com/startups to learn more ~~~~~…

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Verified interview transcripts

Notable quotes

“The biggest question is about the spend and the ROI. So AI maybe last year would be like oh let's try it out. There were a lot of experimental stuff going on. The adoption definitely lacked in terms of the production use cases. The biggest barrier to usage was most of the time around governance security I'm talking about enterprise customers right customers who have systems in place who really want to do this thing p”

“I think that if you look at the most of the success so far with AI has been individual productivity that's why the enterprise productivity has been tougher because enterprise productivity means that you are now changing your enterprise workflows you're changing your enterprise processes and that means a lot of rethinking a lot of connectivity between cross functional teams huge transformation project individual produ”

“The value measurement should not be any different than the way you were running your business before, right? Eventually, of course, you want your top line to grow. You want your bottom line to get better. You want new business entries you can get into is always definitely important. So what are you getting out of the total cost you might be putting into your business? The traditional LRP you will be creating and AI i”

“The ones who are not going to innovate. I mean, when any transformation happens in technology, you saw that with cloud, you saw that with mobile, you saw that with web. If you don't innovate, doesn't matter what technology it is, you're going to suffer. So I think it's companies who are not going to change how they operate and how they use this technology to change make a difference in the product. They're going to h”

“I think the start of it's very hard to understand investor sentiments depending on not them understanding nuances in the business when the technology... Oh, quite a few things. One, I don't think so they understand how AI is going to help a lot of companies like ours. They're kind of putting every software company in the same bucket. We are really getting a lot of acceleration in our revenue and a customer demand bec”

“AI can be everywhere, right? I mean you know the AI systems are very powerful and can be part of very different systems which you don't even know about. So if you don't have any visibility, you don't have management, you don't have control, you might be left blinded and not knowing what has changed inside your business and could be bad outcomes.”

Other executives at ServiceNow

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