14: La transformación digital en la banca puertorriqueña | con Camille Burckhart, Banco Popular
En este episodio, tenemos de invitada Camille Burckhart, la Vicepresidenta Ejecutiva, Chief Information & Digital Strategy Officer ...
Executive Vice President and Chief Information & Digital Strategy Officer of Innovation, Technology & Ops. Group, Popular
Search every verified Camille Burckhart interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Camille Burckhart, Executive Vice President and Chief Information & Digital Strategy Officer at Popular, has discussed the bank’s digital transformation efforts and the challenges of balancing innovation with regulatory compliance. In an October 2024 podcast, she stated that Popular manages its technology investments by allocating resources across regulation, security, innovation, growth, and efficiency. She noted that the bank formed an internal technology group with over 700 employees after selling its subsidiary Evertec, and that it runs programs such as the Impact Fund, which she said has invested over $8 million in fintech and social impact startups in Puerto Rico. Burckhart expressed caution about blockchain and cryptocurrencies, stating she prefers to focus on artificial intelligence, which she said will transform banking similarly to smartphones. In a 2018 speech at the Animus Women’s Innovation Summit, Burckhart discussed the importance of disrupting mindsets and challenging expectations. She said that all companies will become "mini technology companies" and that technology is necessary for survival and relevance. She advised building teams, recruiting people better than oneself, and not taking criticism personally. Burckhart also noted that she began working at Popular 23 years ago in internet strategy, and that she was introduced at the event by her mother, who also worked at the bank as an executive.
“I started working at Popular 23 years ago, back when we called it internet strategy, not digital. At that time, there were no smartphones, and online banking was done by connecting through dial-up to check balances and make transactions on your computer.”
“One of the biggest challenges is balancing the speed at which we want to innovate with the reality of operating a 130-year-old company with legacy technology. Moving fast is complicated, especially when you have to comply with regulatory requirements.”
“At Popular, we don’t innovate just for innovation’s sake. We focus on solving real problems and accelerating processes that customers don’t want to do manually, like digital check deposits or sending money through mobile apps.”
“We recently sold our technology subsidiary, Evertec, and formed an internal technology group within Popular with over 700 employees to lead our proprietary technology strategy and digital transformation.”
“We manage our investment themes by allocating a hypothetical pot of $100 across regulation, security, innovation, growth, and efficiency. This helps us maintain internal checks and balances and adjust resources as needed.”
“I am cautious about blockchain and cryptocurrencies because sometimes the technology forces the use case. I prefer to focus on technologies like artificial intelligence, which I believe will transform banking as smartphones did.”
“Artificial intelligence will change everything in banking, from process automation to personalized customer experiences. If we don’t adopt it, the financial industry and startups will fall behind because customer expectations will rise.”
“Puerto Rico has an incredible advantage as a bilingual island in a U.S. jurisdiction, making it a perfect controlled ecosystem for startups to test and expand products before entering the U.S. market.”
“Education is the key for Puerto Rico to become a leader in digital transformation. We need more people trained not just in technology but in product ownership, UX/UI design, customer research, and agile methodologies.”
“Popular has programs like the Impact Fund, which has invested over $8 million in fintech and social impact startups in Puerto Rico, providing minority participation and support to help them grow.”
“Desde que empecé en Popular desarrollando estrategias digitales fue bastante nadando en contra de la corriente, que era precisamente lo que me gustaba hacer. Me di cuenta que la innovación y la tecnología eran parte del ADN de Popular y de la filosofía de cómo se hacían las cosas.”
“La tecnología y usar esta tecnología para disruptir los modelos no solamente es importante para que las compañías donde todas ustedes trabajan sean exitosas sino para que sobrevivan y actualicen relevantes en el futuro.”
“Creo que hoy día y a futuro todas las compañías van a ser mini compañías de tecnología de alguna manera u otra, ya sea porque los avances tecnológicos de frente a nosotros nos van a poner de frente y van a hacer una manera de tener que usar esos modelos para manejar y evolucionar nuestras compañías o porque el uso de l...”
“Tenemos que invitar a nuestros hijos a que realmente estudien lo que ellos quieran, lo que necesitamos son gente que aprenda, que sepa pensar, que se pare sobre el problema, que reten el status quo, que sepa trabajar con otros tipos de personas con diferentes backgrounds.”
“Cuando hace un año le pregunté a todos estos colegas cómo ellos entendían que era mi aportación como la única mujer del grupo, me dijeron un montón de cualidades donde ellos entendían que yo aportaba que no tenía nada que ver con el hecho de ser mujer. Eso me puso a pensar un poco que la realidad es que aunque el géner...”
En este episodio, tenemos de invitada Camille Burckhart, la Vicepresidenta Ejecutiva, Chief Information & Digital Strategy Officer ...
During her speech at the 2018 Animus Women's Innovation Summit, Camille Burckhart, Executive Vice President and Chief ...
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