Executive Chairman of the Board, Manhattan Associates
Search every verified Eddie Capel interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Eddie Capel, executive chairman of Manhattan Associates, stated on the company’s Q4 2024 earnings call that the company surpassed $1 billion in total revenue and achieved records in RPO, operating profit, free cash flow, and earnings per share. He said the company does not expect tariffs to have a direct impact on its business, describing any effect as likely modest. Capel noted that the company signed its first Manhattan Active Supply Chain Planning customer and that a large-scale store technology replacement cycle is emerging. He also said the company remains cautious on the global economy, with about 10% of customers reducing planned services work. In earlier remarks, Capel described the company’s cloud-native, microservices-based solutions as versionless and updated every 90 days. He said legacy technology architectures are incapable of unifying processes like distribution and transportation. Capel also stated that retailers are seeing a smoothing of holiday demand, with sales promotions starting earlier and lasting longer, and that longer advertising periods are expected to help drain down inventory. He characterized the company’s consistent investment in research and development as unmatched in the industry.
“2024 was another very successful year for Manhattan — we surpassed the $1 billion total revenue milestone and achieved new records in RPO, total revenue, operating profit, free cash flow and earnings per share.”
“We do remain cautious on the global economy — about 10% of our customers with in‑flight implementations reduced their planned services work for the upcoming calendar and fiscal year and we've adjusted our outlook accordingly.”
“We have several growth drivers — new customer acquisition, conversions of on‑premise customers to the cloud and cross‑selling — and we are confident we'll achieve 20%+ cloud subscription revenue growth over the next several years with cloud subscription revenue surpassing services revenue likely by the end of 2026.”
“Q4 was a record quarter that exceeded expectations: revenue increased 7% to $256 million, cloud grew 26%, and RPO increased 25% to $1.8 billion.”
“In 2024 we invested about $138 million in research and development — this equates to nearly a billion dollars of total investment across our supply chain planning, execution and omnichannel solutions since we began our journey to the cloud, and I believe this level of consistent commitment is unmatched in our industry.”
“Our 2024 holiday peak data shows an equilibrium between the percentage of sales transacted online and in‑store — store presence and performance still remains a vital ingredient for the vast majority of retailers, and a large‑scale store technology replacement cycle is emerging.”
“We signed our first Manhattan Active Supply Chain Planning customer and expect them to be live by about the middle of the year using warehouse management, transportation management, store fulfillment and planning — the combination of cloud‑native technology and unified applications is the key to enabling operational ex...”
“Some deal push‑outs, reduced customization and higher partner utilization will cause services revenue to trough in Q1 2025, with new service implementation projects steadily increasing throughout 2025 and returning to year‑over‑year growth in Q4.”
“We ended the year with $266 million in cash and zero debt; we invested $44 million in share repurchases in the quarter resulting in $242 million in buybacks in 2024, and our board increased our share repurchase authority to $100 million up from $75 million.”
“From our perspective, we don't expect tariffs to have a direct impact on our business — we are monitoring the situation from a supply chain perspective, and because we are largely a finished‑goods supply chain systems provider, any impact would likely be modest.”
“For us, six straight quarters of record revenue and beat on the bottom line as well, up 17% year over year. So we feel pretty good about that. We're here for the long term. We are intrinsic innovators in innovation, that's the service that we provide to our customers.”
“We've seen that global mile focus, in other words getting inventory from the offshore manufacturers through the ports into the country. We started to see that ease, the costs start to normalize and so forth.”
“Retailers, manufacturers, branded companies, spending much more time focused on loyalty of their customers, making sure that they can deliver on the promise that they've made for this particular holiday season and that's what we're here to help with.”
“I think we are going to see sales promotions start early. We're going to see a smoothing this particular season. I don't think we're going to see quite the peak and spikes we would normally see on Black Friday and Cyber Monday. It'll start sooner, and last longer, and you'll see those prices get more aggressive as the...”
“At the same time, we have to make sure we maintain loyalty and resilience for our customers in making sure that we meet those customer promises is going to be super, super important.”
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