16: Vihan Sharma - The CRO's Ascent: Boldly Redefining Ad Tech & Retail Collaboration | The Winwire
Vihan Sharma is the Chief Revenue Officer of Liveramp. We delve into the high-stakes deal with Carrefour that cemented hisΒ ...
Chief Revenue Officer, Liveramp Holdings
Search every verified Vihan Shar interview, podcast appearance, and on-the-record quote β each transcript cross-checked by AI and human review to confirm speaker identity. Vihan Sharma, Chief Revenue Officer at LiveRamp, has discussed his role in the company's partnership with Carrefour, describing the deal as important for positioning LiveRamp in Europe and creating a case study for the market. He stated that the collaboration involved developing what he called the industry's first "clean room," named Safe Haven, which he said provides transparency and control of data between retailers and CPG brands while respecting privacy. Sharma noted that selling in Europe is more challenging than in the U.S. due to longer decision-making processes and risk aversion regarding first-party data. In a 2018 appearance, Sharma discussed LiveRamp's work with Carrefour Media, describing the company as a connector that enables advertisers to activate campaigns across platforms like Facebook, Google, and YouTube, and to link digital media consumption with offline purchases. He cited a campaign with Bacardi Martini that he said resulted in a 15% increase in sales during the campaign and a 50% increase afterward. Sharma emphasized the importance of putting customer outcomes first, stating that "being a great product person means caring about the outcomes you can deliver to your customers." He also said he tries to disconnect on weekends when in Europe to spend time with his family.
“It is inherently important to me that, me, my team, everybody who I work with actually puts the customer outcomes first and foremost before anything.”
“Being a great product person means caring about the outcomes you can deliver to your customers. And if you think about sales, you cannot be a great salesperson if you cannot deliver the outcomes to your customers.”
“The Carrefour deal was very important because it allowed us to position the company meaningfully in the industry and sign a marquee client in Europe, which gave us a successful case study to talk about in the market.”
“We created the first clean room of the industry, called Safe Haven, which provides transparency and control of data between retailers and CPG brands, enabling collaboration while respecting privacy and security.”
“If Carrefour does not move quickly to build retail media capabilities, they will be far behind more digitally first competitors like Amazon.”
“Selling in Europe is a lot harder than in the US because decision-making processes are longer, people are more risk-averse, and multiple stakeholders need to sign off, especially when it comes to first-party data and privacy.”
“Humility doesn't mean you don't have strong convictions. I make decisions based on customer outcomes and am open to different points of view to make the right decisions.”
“I try to disconnect 99% of the time on weekends when I am in Europe to have quality time with my family, which helps balance the heavy travel and work demands.”
“Warren Jenson taught me to embrace external trends, focus on outcomes rather than personal ego, and think in longer horizons of three to five years to build lasting impact.”
“Every change is an opportunity. Challenges from customers or internally are chances to improve. If you believe in your direction, don't give up but find different ways to articulate your point.”
“We enable our advertisers to activate campaigns across premium environments like Facebook, Google, and YouTube, while also using the same platform to activate campaigns in digital tools such as The Trade Desk and other DSPs in the market, improving all points of contact with their own customers.”
“Our job is to monetize Carrefour's media and data assets, allowing brands to regain control over in-store communication and better accompany their customers up to the point of sale to convince them more effectively.”
“We connected digital media consumption with offline purchases, enabling advertisers to better invest their media budgets and measure marketing investment effectiveness by linking digital campaigns to physical store sales.”
“For example, with Bacardi Martini, we targeted buyers of white rum over the past three months on digital inventories for eight weeks, and observed a 15% increase in sales during the campaign and a 50% increase after the campaign ended.”
“We believe that digital advertising functions similarly to television; it can generate advertising recall without necessarily requiring clicks, creating a favorable environment for purchase transformation in-store.”
Vihan Sharma is the Chief Revenue Officer of Liveramp. We delve into the high-stakes deal with Carrefour that cemented hisΒ ...
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