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Brian Moynihan
Chairman & CEO, Bank of America

Brian Moynihan, CEO, Bank of America ~ 2026-SEP-23 Wednesday

📅 Sep 24, 2026 TorontoWealthGroup 9 MIN 2 VIEWS 13 SEGMENTS · 3 SPEAKERS
Brian Moynihan, CEO, Bank of America ~ 2026-SEP-23 Wednesday    • Brian Moynihan, CEO, Bank of America ~ 202...   Bank of America CEO Brian Moynihan: Inflation has got to get under control    • Bank of America CEO Brian Moynihan: Inflat...  

What Brian Moynihan said

Written from the verified transcript and checked against it. Every figure links to the moment it was said.

Brian Moynihan discussed the current interest rate environment, noting that inflation remains above target and the Fed has raised rates by 25 basis points, with his team expecting two more hikes this year. He argued that higher rates are more normal and beneficial for banks, given Bank of America's $2 trillion in deposits at a 2% average rate. On AI, he highlighted that 20 million customers use Erica, which handles 200 million interactions quarterly, and stressed the need for perfect accuracy. He downplayed disruption risks from AI chatbots, noting customers already have options to move cash. He mentioned 50 AI implementations yielding $800 million in benefits against $400 million in spending. He also emphasized the importance of consumer protections in payment systems and the trust factor in banking.

Key takeaways

  1. Moynihan expects two more Fed rate hikes this year, with inflation approaching 2% only by end of 2027 or into 2028.
  2. Bank of America holds $2 trillion in deposits at an average rate of 2%, benefiting from higher rates.
  3. Erica, the AI assistant, has 20 million users and handles 200 million interactions per quarter, requiring near-perfect accuracy.
  4. Bank of America has 50 AI implementations, spending $400 million to gain $800 million in benefits.
  5. Moynihan downplayed AI disruption risk, noting customers already can move cash and value trust and safety.

Numbers and commitments

FigureWhat it refers toTypeAt
25 basis points Recent Fed rate hike metric 1:00
2% Target inflation rate metric 1:00
end of '27 When inflation may approach 2% timeline 1:00
$2 trillion Bank of America deposits metric 3:01
2% Average rate paid on deposits metric 3:01
20 million Customers using AI agents metric 4:11
200 million Erica interactions per quarter metric 4:11
$50 billion Assets in Merrill Edge Guided Investing metric 4:11
50 AI implementations at Bank of America metric 6:52
$400 million Spending on AI implementations metric 6:52

Chapters

  1. 0:00Inflation and Fed rate outlook
  2. 3:01Impact of rates on bank profitability
  3. 4:11AI disruption risk in banking
  4. 6:52Consumer protections and AI safety

Questions asked in this interview

3
  1. 0:29What do you think it will take to get inflation back to its target and are you expecting bonds to continue selling off in the meantime?
  2. 2:51Do you expect what's going on with market rates to change your outlook for net interest income?
  3. 3:46An agent can identify excess liquidity, compare yields and act.' How are you thinking about the disruption risk here?
Scott Wapner 0:10 ↗
Bank stocks under pressure lately with investors worried profits are peaking while the yield curve flattens. Our Leslie Picker is with Bank of America CEO Brian Moynihan for an exclusive interview. Joins us now from Boston. And so timely, Leslie, given this backup in yields that we're witnessing as we speak.
Leslie Picker 0:29 ↗
A very timely interview, Scott. You're right. And Brian, thank you for taking the time on what is an important day for the markets as well as just the overall innovation economy. So, we'll get into all of that, but as Scott mentioned, I want to first ask you about what's going on with yields because you have the 10-year and the 2-year each at multi-year highs largely over concerns that the economy is running too hot. You've been long saying that inflation will be sticky. What do you think it will take to get inflation back to its target and are you expecting bonds to continue selling off in the meantime?
Brian Moynihan 1:00 ↗
So, I think you have to sort of separate short-term rates, long-term rates, and because there's different impacts. But the number one thing is that inflation's higher than people want it to be in the targets and they're going to wage the war on it. So, they raised 25 basis points recently. Our team still has two more rate rises this year. So they were a bit out there with three. I think now it's probably not as bit out there. But their view is it'll take even with a three rate rise it'll take to the end of '27 to start to approach 2% and into '28. And you know inflation's sticky. It's hard to get out of the system. And there's been different impacts. So you know two years ago when we started talking about inflation it was one set of impacts but now it's the follow-through from oil prices and the products you're starting to see. Wages are starting to grow faster. So there's a lot of different impacts over time, but they've got to get the rate structure right. Now the good news is this. People think this is higher and it's actually more normal to have a rate structure with a 3, 3 and a half, 4% Fed funds rate to you know four and a half, 5% 10-year rate. That's more of a natural curve and a curve that is consistent with a growing strong US economy. So a little bit is just getting used to a different environment than we were post financial crisis for many many years. We barely got back to it. COVID hits, we get back again, they start cutting rates, people are worried and now it's back. So, we'll play out. The longer term is more affected by the budget deficit and we got to get that under control. The demand for bonds, people having alternatives that are crowding out US Treasury rates because other rates are three, four, 500 basis points better for that are pretty good credits. And so, there's a lot of that dynamic going on which is much more impactful as you go out the curve. But inflation's got to get under control. The Fed has already moved once. I think they'll continue to move whether it's two times this year again or one time and one time early next year, but over the next six months to 12 months, they'll have to move the rate structure up to make sure the inflation continues its path down.
Leslie Picker 2:51 ↗
What does it mean for bank profitability as we're seeing the yield curve flattening once again today? Do you expect what's going on with market rates to change your outlook for net interest income?
Brian Moynihan 3:01 ↗
Our net income is very strong growth anyway because of the dynamics of our balance sheet, but we sit with $2 trillion in deposits. The total rate paid to the customers is 2%. And that's because a bunch of them are checking accounts and transactional accounts for businesses. So when rates go up, it actually benefits our company. That's been true forever. The nominal rate environment is actually important to banks because we were so low with a zero floor. It went a half a percent Fed funds rate and you don't charge people to keep their money. What would happen then is you got squeezed. That is out of the system now at this type of rate range. So you have more up and down when rates move, but as long as the economy stays strong creditwise, spending wise, and things like that, it's a good environment for banking.
Leslie Picker 3:46 ↗
While we're on the topic of deposit costs, we did see bank stock sell off yesterday as this Muse product spurred concerns about deposit disruption. Bank of America's bank analyst writing just this morning, quote, 'A chatbot can tell customers they are earning too little. An agent can identify excess liquidity, compare yields and act.' How are you thinking about the disruption risk here?

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Cite this transcript

APA, MLA, BibTeX
APA

Moynihan, B. (2026, September 24). Brian Moynihan, CEO, Bank of America ~ 2026-SEP-23 Wednesday [Interview transcript]. TorontoWealthGroup. CEOInterviews.AI. https://ceointerviews.ai/interview/2926484/

MLA

Brian Moynihan. "Brian Moynihan, CEO, Bank of America ~ 2026-SEP-23 Wednesday." TorontoWealthGroup, 24 Sep. 2026. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/2926484/.

BibTeX
@misc{moynihan2026_2926484,
  author       = {Brian Moynihan},
  title        = {Brian Moynihan, CEO, Bank of America ~ 2026-SEP-23 Wednesday},
  howpublished = {Interview transcript, TorontoWealthGroup. CEOInterviews.AI},
  year         = {2026},
  month        = {sep},
  url          = {https://ceointerviews.ai/interview/2926484/},
  note         = {Speaker-attributed transcript with timestamps}
}