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John Gibson
President, Chief Executive Officer & Director, Paychex Inc

Future of Business: John Gibson (Paychex CEO) at the AICPA Town Hall

📅 Sep 24, 2026 Paychex 14 MIN 68 VIEWS 14 SEGMENTS · 2 SPEAKERS
Join us for an insightful discussion on the future of business as John Gibson, CEO of Paychex, takes the stage at the AICPA Town Hall. In this informative session, Gibson shares his expertise on the latest financial news and trends, providing valuable insights for accounting professionals, CPAs, and business leaders. The discussion covers key topics such as budgeting, accounting, and economics, offering a unique perspective on the current state of the economy and its impact on businesses. As a leading authority in the field, Gibson's presentation is a must-watch for those looking to stay ahead...

What John Gibson said

Written from the verified transcript and checked against it. Every figure links to the moment it was said.

John Gibson, CEO of Paychex, discussed the Federal Reserve's recent quarter-point interest rate hike, attributing it to the Fed's focus on controlling inflation, which remains above its 2% target. He noted the economy and labor market are strong, and small businesses can absorb the increase, though borrowing costs will rise. Gibson highlighted Paychex's Small Business Employment Watch, which tracks job growth and wage inflation for businesses with fewer than 50 employees, showing stable job growth and wage growth below 3%. He reported regional strength in the Midwest and South, with education and health services leading, and professional business services seeing its largest one-month job gain in August. He identified challenges for small businesses: hiring qualified workers, retaining talent, healthcare costs, and regulatory compliance. Gibson emphasized the need for strategic advisors, benefiting the CPA community and the future of client accounting services.

Key takeaways

  1. The Fed's quarter-point rate hike reflects its focus on inflation, which has been above 2% for about five years.
  2. Paychex's Small Business Employment Watch shows job growth stable and wage growth below 3%, with no signs of recession.
  3. Professional business services saw its largest one-month job gain in August and now ranks third overall.
  4. Small businesses face challenges in hiring, retaining talent, healthcare costs, and regulatory compliance.
  5. Business owners seek strategic advisors to navigate complex environments, a positive for the future of CAS.

Numbers and commitments

FigureWhat it refers toTypeAt
2% Fed's inflation target metric 2:08
less than 50 employees Employer size focus of Small Business Employment Watch metric 4:52
one in 11 Private-sector workers paid by Paychex metric 4:52
below 3% Wage growth in small businesses metric 6:59

Chapters

  1. 0:00Federal Reserve rate hike
  2. 4:52Small Business Employment Watch
  3. 6:59Labor market resilience
  4. 9:46Regional and sector trends
  5. 12:33Small business challenges

Questions asked in this interview

3
  1. 1:31It looks like today the market has settled down a little bit, but why don't you help unpack it for us and give us some insights?
  2. 6:18But based on what you're seeing, how would you describe the small business labor market, and maybe give us some more details about why you think it is resilient right now and can absorb this quarter-point increase?
  3. 12:19What are some of the biggest challenges that you're hearing your customer base is facing, and any thoughts around those challenges?
Eric 0:01 ↗
I'd like to start it off by welcoming John Gibson. John, great. Great to see you. And let me give a little bit of background on John. John's been the CEO of Paychex since 2022. I don't know if we've got an echo out there. OK, there's a little bit of an echo. The team's working on it. Before John became CEO, he was the COO there. Paychex, as you all know, is one of the leading partners of the firms and also plays a huge role in the business market. They have over 800,000 customers, support 2.6 million workforce employees, and they've been a great partner of the profession for the past 20 years, providing payroll, HR, and retirement services. John regularly discusses where the labor market is going and where the economy is going on Squawk Box. We like to say this is the Squawk Box of the profession. So John, welcome. Great to have you with us today.
John Gibson 1:11 ↗
Thank you, Eric. I appreciate you giving me the opportunity to participate, and I really appreciate our longstanding relationship with AICPA and yourself, and really over half a century of partnership between Paychex and the CPA community. So we're honored to be here and glad we can support the CPA community in any way we can.
Eric 1:31 ↗
Well, thanks, John. Well, let's just kick it off. I mean, the Fed met yesterday. One other role that John plays: he currently serves on the New York Fed Second District Advisory Council. You can share a little bit about what that means. But we all saw the news yesterday, the unanimous vote by the Fed to raise interest rates by a quarter of a point. The market was a little jittery. I mean, not that, you know, you're always following the market. It looks like today the market has settled down a little bit, but why don't you help unpack it for us and give us some insights?
John Gibson 2:08 ↗
Yeah. I'm always surprised when the market reacts to something that it expected. I think the Fed, and I think certainly Chairman Walsh, had communicated kind of where the Fed's thinking was. And I think really it's a statement about the strength of the underlying economy and really the labor market. The Fed has two core mandates: try to keep inflation at a target, and that target's 2%. We've been above that for about five years. And the second is full employment, the mandate on employment. So you're always trying to balance those two things. And so I think what you saw in the increase of a quarter percent was the Fed is very focused on inflation right now. It's one of the biggest issues facing small businesses, as I'm sure everyone on this call hears all the time, dealing with inflation. And I think it's fair to say there are other factors, as all of us know: oil prices, potential impact of trade disruptions, tariffs, etc., that really tilted, I think, the Fed's fear of trying to lean into inflation. But I think they're doing that. I think it's important to understand that they're doing that because when you look at the underlying data, the economy is exceptionally strong, even given all the kind of craziness that goes on in the headlines and what's going on around us. So I think the feeling is that the economy can take this quarter-point increase, that we can do the quarter-point increase and not damage the labor market because the labor market continues to be very strong. I think there's no question you're going to see a higher cost of capital coming for small businesses, or most small business loans are indexed to the prime rate. And so we're soon going to see that. But what I always explain to people is I'd much rather take a quarter point or a half point on the prime versus a one-point increase in inflation. Inflation is just a killer for small businesses. It's a killer for growth in the economy. So I think that's where the Fed is right now. I think what I can tell you is it's now a weekly, daily game that we're playing. I'll be back in New York the first of October for another Advisory Board meeting. We're communicating. They're really looking at the data to make sure not only how the markets are performing, quite frankly, but more about how the underlying economy is performing and how the labor market is performing.
Eric 4:27 ↗
So let's dig in a little bit more about the state of the business environment and let's utilize your Small Business Employment Watch, which really provides some very powerful data. It's based on real customer payrolls. Maybe just a little bit more about what the Small Business Employment Watch is. And then let's dig into it a little bit.
John Gibson 4:52 ↗
Yeah. So the Paychex Small Business Employment Watch has been around since 2014, and we track two essential factors: job growth in small businesses and wage inflation, or wage growth, inside small businesses. We tend to focus this report on employers with less than 50 employees. We do regularly, when I do my updates on Squawk Box, provide a broader perspective on larger clients as well. And really what we set it out to be is we had this wealth of data. We've been sharing it with the Fed and Treasury and other policymakers for some time. And we decided we'd make it public, and that way we could start to share it with our partners, including AICPA firms. And so it's first to market. It's every Tuesday of the BLS jobs week. And it really offers you a good look inside small businesses. And what I like about it, and what the Fed likes about it, is it's not a survey. This is actual live data. We're looking at punch-ins and punch-outs on a daily basis. We're looking at actual payrolls. We're actually looking at actual wages. We pay one in 11 private-sector workers across all the states and all industries. So it's become a really trusted source for policymakers. As a matter of fact, Eric, one of the things I would tell you is we were talking to the Treasury three times a day during COVID. That's how often we were giving them readings on what was going on in punch-ins. So it's a pretty powerful data set.
Eric 6:18 ↗
Yeah. And you played a big role there during COVID, and that was the primary reason for PPP: not to have those employees go on unemployment and to keep them employed. So I can see how they really wanted to know what was happening with your Small Business Employment Watch. One thing: at the end of this segment, we're going to give a link to everybody so they can access that free tool. But based on what you're seeing, how would you describe the small business labor market, and maybe give us some more details about why you think it is resilient right now and can absorb this quarter-point increase?

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Cite this transcript

APA, MLA, BibTeX
APA

Gibson, J. (2026, September 24). Future of Business: John Gibson (Paychex CEO) at the AICPA Town Hall [Interview transcript]. Paychex. CEOInterviews.AI. https://ceointerviews.ai/interview/2970091/

MLA

John Gibson. "Future of Business: John Gibson (Paychex CEO) at the AICPA Town Hall." Paychex, 24 Sep. 2026. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/2970091/.

BibTeX
@misc{gibson2026_2970091,
  author       = {John Gibson},
  title        = {Future of Business: John Gibson (Paychex CEO) at the AICPA Town Hall},
  howpublished = {Interview transcript, Paychex. CEOInterviews.AI},
  year         = {2026},
  month        = {sep},
  url          = {https://ceointerviews.ai/interview/2970091/},
  note         = {Speaker-attributed transcript with timestamps}
}