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John Gibson
President, Chief Executive Officer & Director, Paychex Inc

Watch Jim Cramer's full interview with Paychex CEO John Gibson

📅 Dec 20, 2025 CNBC Television 9 MIN 274 VIEWS 17 SEGMENTS · 2 SPEAKERS
CNBC's Jim Cramer talks with Paychex president and CEO John Gibson about the state of small business, the labor market, its latest earnings report and more.

Questions asked in this interview

1
  1. 5:19But you're not seeing any diminution in the starting of small businesses, are you?
Jim Cramer 0:06 ↗
If you want to get a real read on employment, I always like to check in with Paychex. That's the payroll processor and outsourced human resources play. Mainly serves small and medium-sized businesses. This morning, Paychex reported a modest top and bottom line beat. Management raising the midpoint of the full-year earnings forecast for the second quarter in a row. So far so good. But when some of these analysts dug down, they saw things they didn't like. The company's management solutions business narrowly missed its revenue estimates. They said the four-year revenue outlook could come in closer to the low end of their previous forecast. I wouldn't be sure about that, but that is why the stock got hit today. Although then again, Paychex tends to sell off on earnings even when the quarter is pristine. So, let's dig deep with John Gibson. He's the president CEO of Paychex to learn more. Mr. Gibson, welcome back to Mad Money.
John Gibson 0:49 ↗
Jim, happy Hanukkah and holidays to you and all your viewers. Great to be with you.
Jim Cramer 0:54 ↗
Thank you. Right back at you. Now, I know I read through all the analyst commentary and all I could think of was that you had 18% revenue growth, earnings per share up 11%, generated a huge amount of free cash flow, and 38% increase year to date and it was an extraordinarily good quarter. I maybe I'm reading a different quarter from some of these negativists.
John Gibson 1:16 ↗
Well, Jim, as you said, this happens a lot and I got to tell you, I'm only halfway through your book, so I'm not sure I can even explain. I'm a slow reader. But to your point, we had a strong first half in the fiscal year. We delivered solid earnings, 18% revenue growth. We continue to demonstrate we're the best operators in the industry with the operating income. We actually raised earnings per share guidance again. This is the second time this year because we continue to get more confidence in the execution of our strategic plan. Client and revenue retention remains solid. As I said, our full service HR outsourcing business, our PEO business, continues to perform exceptionally well and quite frankly, we've just never been better positioned, I think, to capitalize on the market opportunities to both drive growth, continue to expand margins, and really strengthen our leadership position in what is now an AI era for our human capital management industry.
Jim Cramer 2:15 ↗
Okay, so let's go over the Paycor acquisition, which I thought was a terrific idea, still do. Some were talking about the moderating inside Paychex. The growth is moderating at Paycor. I again couldn't see that but maybe you could explain what they were seeing or I just didn't get it.
John Gibson 2:34 ↗
Yeah, Jim. Look, first I will say there's a lot of confusion with the analysts trying to understand the numbers. Remember when we purchased Paycor back in January, we announced in April we fully integrated Paychex's enterprise business into the Paycor brand and so we've co-mingled a lot of things and so they're trying to do comparisons back and forth. That being said, we continue to make good progress on the Paycor integration. We remain on track to achieve the revenue synergy targets we set out for the fiscal year. We now expect $100 million in cost synergies for the fiscal year. We started with a commitment of 80. We've raised that both quarters. We're very happy with the activity we're seeing, the bookings we continue to see quarter over quarter in our enterprise marketplace. And so again, we feel good about where we are. We understand there's some confusion in the numbers. And I think as all this gets sorted out, what everyone's going to understand is that Paychex and Paycor are better together and that this has really expanded our runway. It expanded our market opportunity, $10 billion. And I think the cross-sell opportunity we have of our HR advisory solutions into Paycor's client base is just beginning and we continue to build momentum.
Jim Cramer 3:50 ↗
Well, at the same time, I also think that there's this perception that your businesses, small and medium-sized businesses, will be hurt by AI. It's actually the opposite from what I can tell. The businesses that are most insulated from that are small and medium-sized. The large ones, I don't know. If I were doing a large, I'd be worried that maybe there's some places where AI can replace workers. But at your level, workers can replace workers, not AI.
John Gibson 4:16 ↗
You're absolutely right, Jim. But I would even say I'm not sure I even buy into this concept that AI is going to lead to mass unemployment. The fact of the matter is tech does not destroy jobs. It evolves them. You go back and look at all the technological revolutions that we've had. We've continued to evolve. Now I think it's true when you have disruptions. One of the things that we know happens, a Fed study would say there's about two times increase in the number of new business starts. Guess who does most new business starts? Paychex. And we are less exposed from an AI risk perspective if this would happen. I don't think it will, but if it does, 70% of our clients are blue and gray collar workers. Think plumbers, electricians, restaurants, and 95% of our clients are in companies that are less than 100 employees. So, we really feel that we don't think small businesses are going to be impacted as much both because of our composition, but we don't necessarily buy into this. AI is going to be a big job killer like many people believe.

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APA, MLA, BibTeX
APA

Gibson, J. (2025, December 20). Watch Jim Cramer's full interview with Paychex CEO John Gibson [Interview transcript]. CNBC Television. CEOInterviews.AI. https://ceointerviews.ai/interview/576012/

MLA

John Gibson. "Watch Jim Cramer's full interview with Paychex CEO John Gibson." CNBC Television, 20 Dec. 2025. Transcript, CEOInterviews.AI, https://ceointerviews.ai/interview/576012/.

BibTeX
@misc{gibson2025_576012,
  author       = {John Gibson},
  title        = {Watch Jim Cramer's full interview with Paychex CEO John Gibson},
  howpublished = {Interview transcript, CNBC Television. CEOInterviews.AI},
  year         = {2025},
  month        = {dec},
  url          = {https://ceointerviews.ai/interview/576012/},
  note         = {Speaker-attributed transcript with timestamps}
}