John Collins on product value
From Revolutionizing Hiring: John Collins on AI, Challenges, and Yogan's Vision · · Accelerance
“In 10 or 15 minutes, we can save you 10% or more. So our objective is that within 10 or 15 minutes, you tell us a little bit about your hiring process and we can identify some green, yellow, and red flags associated with your current hiring process and what your hiring process might currently cost.”
On , John Collins, Chief Financial Officer, Chief Operating Officer, Principal Executive Officer & Principal Financial Officer at LIVEPERSON INC, spoke about product value during Revolutionizing Hiring: John Collins on AI, Challenges, and Yogan's Vision on Accelerance.
About John Collins
John Collins, CFO and COO of LivePerson, has discussed the application of artificial intelligence to hiring and back-office operations. In a 2025 podcast, Collins described his startup Yogen, which aims to improve the hiring process. He stated that Yogen offers a free audit and a 30-day trial, and that the company does not accept résumés but provides Boolean search criteria for LinkedIn. Collins said that AI used in interviews can introduce bias and that many hiring processes are based on past practices that do not reduce risk. He also said that Yogen provides training for interviewers using mock interviews with autogenerated candidates. In a 2021 podcast, Collins described his role at LivePerson and the company's use of conversational AI to automate tasks in sales, operations, and accounting. He said that LivePerson deployed a new data management architecture and models to automate repetitive back-office work, allowing employees to focus on more strategic tasks. Collins stated that the CFO role has evolved to require data science skills and that LivePerson's automated systems allow for predictive forecasting and assessment of unit economics at the individual customer level. He also noted that LivePerson signed a seven-figure deal for an AI-guided COVID-19 test-taking experience.