John Collins on AI architecture
From Revolutionizing Hiring: John Collins on AI, Challenges, and Yogan's Vision · · Accelerance
“Our line in the sand is that if something potentially could impact either the time to hire or the cost to hire, we make a very cognitive effort to rely on our expert level guidance associated with that and hardcode in risks and requirements associated with that. Wherever we have AI, we've evaluated a lot of different models and we try to go with the cheapest model that suits the needs of our customer.”
On , John Collins, Chief Financial Officer, Chief Operating Officer, Principal Executive Officer & Principal Financial Officer at LIVEPERSON INC, spoke about AI architecture during Revolutionizing Hiring: John Collins on AI, Challenges, and Yogan's Vision on Accelerance.
About John Collins
John Collins, CFO and COO of LivePerson, has discussed the application of artificial intelligence to hiring and back-office operations. In a 2025 podcast, Collins described his startup Yogen, which aims to improve the hiring process. He stated that Yogen offers a free audit and a 30-day trial, and that the company does not accept résumés but provides Boolean search criteria for LinkedIn. Collins said that AI used in interviews can introduce bias and that many hiring processes are based on past practices that do not reduce risk. He also said that Yogen provides training for interviewers using mock interviews with autogenerated candidates. In a 2021 podcast, Collins described his role at LivePerson and the company's use of conversational AI to automate tasks in sales, operations, and accounting. He said that LivePerson deployed a new data management architecture and models to automate repetitive back-office work, allowing employees to focus on more strategic tasks. Collins stated that the CFO role has evolved to require data science skills and that LivePerson's automated systems allow for predictive forecasting and assessment of unit economics at the individual customer level. He also noted that LivePerson signed a seven-figure deal for an AI-guided COVID-19 test-taking experience.