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Jacqueline Canney

Chief People & AI Enablement Officer, ServiceNow

Verified interview transcripts, podcast appearances, and direct quotes from Jacqueline Canney, Chief People & AI Enablement Officer at ServiceNow. AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack

    May 18, 2026 · 📺 Alex Kantrowitz

    Kellie Romack is the Chief Digital Information Officer at ServiceNow. Jacqui Canney is the Chief People & AI Enablement Officer at ServiceNow. The two join the show for a facts-based conversation about AI automation in the workplace, recorded at ServiceNow's Knowledge conference in Las Vegas. Tune in to hear how each has automated work with AI, what the resulting shifts in their employees' work has looked like, and how managers should think about the technology. This is a evidenced-based, high-energy conversation with two leaders actually doing the work, a compelling look into what the future…

    Watch on YouTube ↗

  • Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

    April 06, 2026 · 📺 MIT Sloan Management Review

    In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a hu…

    Watch on YouTube ↗

  • Jacqui Canney, ServiceNow CHRO, Demystifies AI Transformation

    November 18, 2025 · 📺 Josh Bersin

    I’m excited to publish my recent discussion with Jacqui Canney (  / jacquicanney  ) , CHRO of ServiceNow (previously CHRO of Walmart & WPP). Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow’s customers. Jacqui also describes how their HR team developed more than 1,000 HR use-cases and later refined these to 27 by building a rubric to evaluate AI opportunities. This is an inspirational conversa…

    Watch on YouTube ↗

  • leading with AI: humanizing the future of work with ServiceNow's Jacqui Canney

    June 04, 2025 · 📺 Randstad Enterprise

    In this energizing episode of the Radical Innovators series, Frank Congiu sits down with Jacqui Canney, chief people and AI enablement officer at ServiceNow, one of the most influential voices reshaping the future of work. Jacqui’s career spans iconic brands, and now she’s leading the charge in merging cutting-edge AI with human-first leadership. Jacqui shares the radical moves she’s making in her bold new role, the mindset shift HR needs in the digital era and why AI is not about replacing people, but unlocking their full potential. Whether you're a CHRO, a business leader or simply curiou…

    Watch on YouTube ↗

  • Jacqui Canney, ServiceNow, and Dave Kanter, Accenture | ServiceNow KNOWLEDGE 2025

    May 18, 2025 · 📺 SiliconANGLE theCUBE

    Savannah Peterson of theCUBE Research talks with Dave Kanter, senior managing director for Global ServiceNow Business Group lead at Accenture, and Jacqui Canney, chief people and AI enablement officer at ServiceNow, at Knowledge25. The trio dives into how trustworthy agentic AI is transforming enterprise culture, from breaking down silos to enabling more human-centered collaboration. It’s a future-forward take on workforce evolution. Canney shares how ServiceNow is reshaping workplace models by placing people and trust at the core of its AI strategy. Drawing from her cross-industry experience…

    Watch on YouTube ↗

  • Goldman Sachs, Dell Techologies and ServiceNow on Enhancing Company Value

    March 04, 2025 · 📺 Bloomberg Live

    Marco Argenti, Chief Information Officer, Goldman Sachs; Jacqui Canney, Chief People and AI Enablement Officer, ServiceNow; and John Roese, Global Chief Technology Officer and Chief AI Officer, Dell Technologies discuss how they are investing to ensure the long-term continued growth of their businesses with Bloomberg's Brody Ford at Bloomberg Invest. -------- Subscribe to Bloomberg Live on YouTube:    / @bloomberg_live  

    Watch on YouTube ↗

  • The View from ServiceNow | The World of Work 2024 | Semafor

    June 26, 2024 · 📺 Semafor Events

    Featuring: Jacqui Canney, Chief People Officer, ServiceNow In Conversation with: Bennett Richardson, General Manager, Semafor

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  • ServiceNow Chief People Officer discusses technology and human resources

    March 30, 2023 · 📺 HR Executive

    Jacqui Canney answers six questions from HRE's Dawn Kawamoto about HR, tech and what it takes to bring the two fields together in the modern workplace. The conversation took place at the Institute for Corporate Productivity’s (i4cp) Next Practices Now conference in Scottsdale, Arizona. Chapters: 0:00 Building out your digital employee experience 1:43 Advice for other CHROs around HR technology 3:02 Who makes the decisions on technology? 3:59 Skills CHROs need for HR technology 5:39 Role HR plays in developing tech products 7:05 Technology and employees' skills

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  • Jacqui Canney, EVP Walmart Global People Division - NWA Technology Summit

    November 24, 2015 · 📺 Bentonville/Bella Vista Chamber

    Jacqui Canney, EVP Walmart Global People Division - NWA Technology Summit.

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Other executives at ServiceNow

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